Wednesday, December 19, 2012

Cannot Use Word 2003 As Editor In Outlook When ACT! Addin Is Installed

I recently had a customer who uses Office 2003 and ACT!.  He had the ACT! Outlook addin installed and would get an error that would popup behind the email saying:

ACT!
Word cannot write to file.

If you stopped Outlook from using Word as the editor for emails, he could send emails fine but the Outlook 2003 email editor does not include spell check for HTML, only plain text.  After researching, I found if you added the user as a local administrator (pretty much all our supported users are local admins so it was unusual he was not) you could set Word back as the editor in Outlook and the errors stopped.

An Introduction...

My name is Keith, I work as a computer technician in Chicago and I am really tall (6'7" and no, I do not play basketball!).  I come across a wide range of technical issues in my day to day work and spend a lot of my time online looking for solutions to issues from other sites and knowledge bases.  A former company I worked with required us to write blog articles every so often for their website based on our experiences and I found it to come pretty easy (I always was good at writing in school).  I know I appreciate others sharing their tech experiences and fixes online so I thought I could do the same in this blog.  Enjoy!